Refund Policy
Last Updated: February 21, 2026 | Effective Date: February 21, 2026
Cancellation Timeframes
More Than 24 Hours Before Booking Date
Full refund.
12-24 Hours Before Booking Date
50% refund.
Less Than 12 Hours Before Booking Date
No refund (except approved exceptional cases).
Refund Processing
- Refunds are issued to the original payment method.
- Processing time is typically 5-7 business days.
- Bank/card network timelines may add delays.
Supplier Cancellations
If a supplier cancels a confirmed booking, customers receive a full refund automatically.
Exceptions
- Medical emergencies
- Verified force majeure events
- Material service delivery failures
Support
Canonical legal text: docs/legal/REFUND_POLICY.md
Address: 111 NORTH BRIDGE ROAD, #29-06A PENINSULA PLAZA, SINGAPORE (179098)